Select one of the frequently asked questions below to learn more about our services.
Question about our services
Switching properties – We already booked and signed a rental agreement with the owner to rent one of your property offerings, but now see another one we like better, can we just switch?
Switching properties can occur, but it is complicated and involves our cancellation policy. Each rental property is individually owned. In order to switch to another property, you must cancel the first rental. At that point, you will be hoping someone else re-rents the original property so you can get all your money back minus a 10% cancellation fee and the initial processing fee.
How do we book a property?
Select a property that you like the most and then the dates you would like to vacation. Check the availability of those properties online. If they are available, you can proceed to book the property online, or call or e-mail us to book it! We’re very quick at responding to e-mails.
Are we expected to tip (provide gratuity) to your cleaning staff?
If you think the cleaners did a good job preparing the property for your arrival – we believe a 2 or 3% tip on the un-taxed rental amount is appropriate to recognize their efforts.
How do we get the keys of our property?
It is important that you provide your arrival time to wait for you at the entrance of our property to give you the keys, show you the property and provide additional information. Also at this moment the balance payment is required and the damage deposit.
What is your Pet Policy?
We do not allow any kind of pets at our properties.
What is your Smoking Policy?
We do not allow smoke inside our properties, you can do it in open areas like terrace.
We will be in the area checking out properties to rent for next season – or I have a friend in the area – Can we (they) preview potential (or our) rental properties?
Yes, let us know what property or properties are you interested in and we can arrange a meeting to show it to you or your friends.
Are there rate reductions offered if there are less than the maximum guests allowed at the property?
No. The lowest advertised price per property is posted.
Will I know everything about a property that I am interested in renting from the listing on this website?
Definitely not. Our property listings online offer a brief description of each property we offer for rent. We can’t go into every detail about a property – you would never read all the details, and we could never list them all. There is certainly ownership on you to do your own research. Please know,we have no problem talking to you endlessly to answer any questions or disclosing to you as much information about any property we offer for list if you just let us know ahead of time.
What does “Max Occupancy” on the listing page for each property mean?
Max Occupancy means the most number of guests between the ages of 1 day and 100 years old (or more) that may occupy the property overnight. You are permitted to have 2 “day” guests visit you at the property and exceed the maximum number of guests as long as they don’t spend the night. However, we do not permit family reunions, large gatherings, parties, or other occasions at any of our properties without prior written approval from the owner.
